2020 has seen challenges on a local, national, and global scale unlike anything I can remember. I extend my deepest sympathies to anyone that’s suffered from the effects of the pandemic (whether they be health related or economic), extreme climate events, or the long reaches of racial injustice. I know that among our clients, customers, and in the Spruce family, we’ve suffered from all three.
With Thanksgiving approaching fast, I can also reflect that there is much that I am grateful for. I’m fortunate to work as part of the real estate and mortgage industry, where we’ve continued to play an important role in the economic lives of many, especially those for whom a lower interest rate or a move to a new area has been a critical part of their 2020. We’ve seen clients move mountains to get transactions closed for their customers, and collaboration has never been higher as we have worked together to accelerate the pace of innovation in the face of these new challenges.
I’m thankful to all of the homeowners that have put their trust in us to enable what is often the largest and most stressful financial transaction of their life. Often reacting to day-by-day changes in closing requirements as states moved to adopt new notary standards, I’m so impressed by the patience and understanding that we’re met with. We appreciate the opportunity to serve you more now than ever.
I’m above all thankful for the work the Spruce team has put in this year. Beginning with the switch to work from home––a first for many team members––followed by a year where each successive month saw record numbers of transactions. We’ve worked tirelessly to adapt and move forward even quicker and with more determination than ever before. The path towards our vision of one-click transactions has many challenges to overcome, but the resolve shown this year makes me more confident than ever.
Lastly, I’m thankful for my family, and for all of the families of the Spruce team. We strive to create an environment where we can do great work and maintain a healthy work-life balance. Those lines have often been blurred this year, as the heroic parents or primary caregivers on the team know well. So thank you to the spouses, the parents, the children, and the roommates that have put up with the many video calls and the makeshift home offices. We couldn’t do it without you.
Yours in gratitude,
Spruce CEO & Co-founder
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