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Communicating efficiently is not just about removing unnecessary or redundant communication–but also about making space for meaningful conversations, transparency, and seamless execution. Providing a framework that enables collaboration and ability to address complex scenarios is especially critical.
At Spruce we’re re-thinking the way transactions are conducted, ranging from single transactions to the most complex, utilizing a novel communication strategy. Here's a guide on how our team and products have restructured communication for streamlined real estate transactions.
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Our developers built the foundation that caters to almost every client and customer–Spruce’s API serves as a digital bridge, allowing seamless data exchange between parties. Whether it's settlement agent licensing info, an overview of title complexion, or disbursement data for analysis, all this information can be exchanged in a structured fashion.
Other crucial transactional details, such as loan types, solar panels, HOA’s, types of occupancy, and 1003 elements can also be captured in a systematized manner. By scheduling appointments, sharing milestones, or maintaining a database of key contacts, we expedite search and curative efforts quickly–and at scale.
Real estate transactions are document-heavy; this load is lightened when the documents and associated communications are provided in predictable formats. Our platform includes templated comments and documents to streamline communication, reduce errors, and expedite the transaction process. Our customers can exchange comments directly with the team working on their files, ensuring quicker responses and timely resolutions. Additionally, Spruce provides configurable email confirmations for reliable and customizable communication, all conducted securely within our platform.
We understand that every property and transaction is unique and that files can be incredibly complex. That’s why we provide access to our team for ad-hoc interactions.
You can reach out to us via email or phone, and if we catch something on our end or need clarification, we’ll proactively reach out to you. By taking care of the formalities and heavy paperwork, we make room for more meaningful and jargon-free interactions.
Traditionally, in a localized title and closing setting, stakeholders must seek out third-party advice for unique situations and nuances. However, at Spruce, we have in-house underwriting counsel and a team with deep curative and closing expertise, nationally.
Whether you need insights into pipeline trends or guidance on market expansion, our dedicated client success representatives and wider team take a consultative and proactive approach to providing expert advice and support.
By developing these pillars of communication with our technologically advanced and customer-centric approach, we’re decoding the complexities of real estate transactions. As we incorporate structured data, templated comments and documents, ad-hoc interactions, and direct contact with experts, Spruce is not just changing how communication happens in the industry but also delivering a streamlined, efficient, and positive experience to every stakeholder across the country.
Take the first step towards a seamless closing by setting up a meeting with our team here.
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